What We Do

VICSES provides emergency assistance to thousands of Victorians every year. In 2019-2020 VICSES responded to  33,742 emergency incidents across the state, contributing a total of 382,141 hours helping Victorians in need.




Call 132 500 from anywhere in Victoria for flood, storm, landslide, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).

Our Services

We provide on the ground support during emergencies, from responding to natural disasters such as flood, storm, earthquake, tsunami and landslide, to road rescue, and supporting other emergency service organisations, in incident management roles such as finance, public information and warnings, intelligence gathering and media.

We support our communities to better understand the ‘who, what, when and how’ for emergency events by: 

  • Building competency in knowing what to do in the future – Believe they know how to do it. 
  • Increasing individual capacity and capability to respond – Believe they can do it.
  • Increasing awareness of the community’s role and the role of VICSES and others – Believe everyone has a role to play. 
  • Realising the positive outcomes and relevance of preparing for future emergencies – Believe it will make a difference.

We assist Victoria Police in search and rescue operations, and play an important role in supporting Ambulance Victoria, Country Fire Authority (CFA), Metropolitan Fire Brigade (MFB), Parks Victoria, and the Department of Environment, Land, Water and Planning (DELWP), during fire and other emergency incidents.


Victoria State Emergency Service corporate profile

We are pleased to present an introduction to VICSES that highlights our unique strengths and expertise, while outlining our current challenges now and into the future.

Our volunteers are significant contributors to the economic and social wellbeing of Victoria.

With more than 5,000 passionate, dedicated and engaged volunteers and staff, and a footprint covering all of the state, our support extends from our large cities and regional towns to the most remote communities to realise our vision of Safer Communities – Together.

Please enjoy reading our corporate profile: VICSES - An introduction